Our goal is for you to love your new purchase. If your item arrived damaged or defective, we will be happy to arrange for a prompt replacement of damaged parts if possible or unit.
Please email us at firstname.lastname@example.org and a customer service representative will assist you in the process.
All sales are final once delivered but we will always ensure that the product you receive is in perfect brand new condition and will promptly replace any defective pieces as required.
What if My Order Arrives Damaged?
We package all our products well, so they arrive to your home safe and secure. If an item does arrive damaged or with parts missing, please notify us within 48 hours. We're happy to send you replacement parts as soon as possible.
If your order arrives at a depot damaged, please note the instructions below.
Our Depot to Depot Freight Return Policy.
- When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
- If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship your replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item to us.
- If your product has a manufacturer's defect, we will replace the defective part. After review, if necessary and at our sole discretion, the product itself.
- We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don't hesitate to email us at email@example.com