Privacy Policy

This Privacy Policy is designed to help you understand how www.furniture4less.ca (collectively, the Website, We or Us) processes the information that you share when you use this website. Please review this Privacy Policy carefully. By using www.furniture4less.ca, using our mobile apps, calling customer service, interacting with us in any way, or utilizing www.furniture4less.ca, you consent to this Privacy Policy. If you prefer that we not collect and process information about you, please do not provide it to us and do not access www.furniture4less.ca.

Protecting Children’s Privacy
We do not knowingly collect any Personal Information from children under 13. If it is brought to our attention that we have inadvertently received personal information from a child under 13, we will immediately remove all personal and identifiable information from our records in compliance with the Children’s Online Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.

Personal Information
"Personal Information" is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Website. When you make a purchase on our Website, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, or postal code, phone number and credit card numbers. This allows us to provide you with services to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of www.furniture4less.ca.

General Information
When you visit the website, we may collect various categories of general non-personal information ("General Information"), such as: your Internet service provider's address, the name of the Website directing you, browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to our website. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Websites more available and user-friendly to our customers.

Registering for the Website
If you register to use the Website, we may collect Personal Information including your name, email address, and telephone number.

Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information. We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Website and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.

We also use cookies to keep track of your shopping cart and for other purposes like personalizing the Website. A cookie is a small file stored by your Internet browser on your computer. They find their way to your browser via a Web server. Cookies flag information about your activity on our Websites. This information helps us improve our Websites and make them friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we may use them and other tracking technologies to provide enhanced online marketing based on your interests and preferences. Our systems do not recognize browser Do Not Track signals, but several of www.furniture4less.ca providers who utilize these cookies and other tracking technologies on our Websites enable you to opt out of this type of advertising. To opt out of these ads, please click here. Please note that opting out prevents targeted advertising but does not prevent all advertising.

Use of Website via Mobile Device
If you use the Website through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. You may at any time prevent the Website from using your location by turning this option off at the device level. When you use the Website through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or to advertise or promote products or services to you that are applicable to your device type.

Third-Party Features
The Website also may include an activity feed, social media buttons and widgets, such as the Facebook "Like" button or the "Share This" button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Website and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Website and your interactions with them are governed by the privacy policy of the third party that provides the feature.

Third-Party Service Providers
In order to serve you better, we may at times contract with other companies (Service Providers) to help us process information. For instance, their assistance can help us better fulfill customer orders, manage, store and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.

Third-Party Links
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

How Your Personal Information is Used, Processed, and Disclosed
Except as specified in this Privacy Policy, www.furniture4less.ca does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. www.furniture4less.ca may, however, use, process and disclose Personal Information to:

  • Send information to customers about orders;
  • Fulfill your orders;
  • Process and collect your payments;
  • send you promotional marketing material about www.furniture4less.ca’s company and partners;
  • Produce content for our Website
  • Customize, analyze, adjust and improve the Website to better meet your needs;
  • Execute a sweepstakes, contest or other promotion;
  • Enforce www.furniture4less.ca’s agreements with you;
  • Provide you with important administrative information regarding the Website, such as changes to this Privacy Policy and our Terms of Use, and other policies;
  • prevent fraud and other prohibited or illegal activities; and
  • Comply with potential requests of law enforcement or data protection agencies.

When possible, General Information may be combined and/or linked to Personal Information, in accordance with the purposes specified above. We may use your General Information and deidentified Personal Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Website to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.

Information Sharing for Marketing Purposes
To provide you with information about products and services that may be useful to you, we may partner with select reputable organizations whose privacy policies we believe are consistent with ours. Such organizations may include other retailers and magazine publishers. Through these arrangements, we may share, exchange, cross-reference and/or rent your name and mailing address.

If you do not want us to share your Personal Information with third parties for marketing purposes, please contact us here. Immediately after your request has been processed, your information will no longer be shared with any third party for marketing purposes.

Blogs, Reviews and Forums
The Website also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here. Please note that in some cases we may be unable to remove your Personal Information.

Retention of Personal Information
www.furniture4less.ca retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, www.furniture4less.ca will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section of www.furniture4less.ca.

You may also instruct www.furniture4less.ca to stop sending you emails, newsletters or other information by following the unsubscribe instructions provided in the email. www.furniture4less.ca may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with www.furniture4less.ca or using the Website, you may continue to receive communications from www.furniture4less.ca to any name and/or email address not specified in your opt-out request.

Visitors from Outside of the Canada
The Website is hosted in Canada. If you are visiting the Website from outside of Canada, your information may be transferred to, stored and processed in Canada in accordance with this Privacy Policy and applicable Canadian laws. Please note that data protection and other applicable laws of Canada may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By using the Website, you consent to transfer of your information to our facilities as described in this Privacy Policy.

Information Security
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Sites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".

Please understand, however, that it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Site will be used in the manner described in our Terms of Use. Please do not use the Site if you do not agree to the terms and conditions described in this Information Security section.

If you have any questions about security of the Site, please contact us.

Changes to our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Website.

Questions about our Privacy Policy
If you have questions about this Privacy Policy or www.furniture4less.ca generally, please contact us here. You can also send us physical mail to:

Furniture4less.ca
Attention: Legal Department
14664 134 Avenue
Edmonton, AB T5T 4L4
Canada